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Order by 12pm Mon to Thu for next working day delivery with DPD. Orders placed after 12pm on Thursday, or any time Friday to Sunday, are dispatched on Monday for Tuesday delivery. Standard delivery is £10, free on orders over £75.

Monday to Thursday. Order before 12pm and your order ships the same day for next working day delivery. Orders placed after 12pm on Thursday, or any time Friday to Sunday, are dispatched on Monday. We don't dispatch on bank holidays - orders placed over a bank holiday weekend ship the next working day.

Most of our range is vacuum-sealed and packed frozen in insulated packaging to stay cold in transit. It may arrive frozen or defrosted but cold, which is normal. If it’s still frozen, put it in the freezer. If it’s defrosted but still cold, you can refreeze it straight away or refrigerate and use within 3 days. Full details on our Delivery & Returns page.

Mainland UK.

Everything we smoke is fully cooked - reheat gently or serve as it comes. Each product page carries its own preparation guidance. Biltong is air-dried and ready to eat straight from the pack.

Keep frozen until you need it. Once defrosted, eat within 3 days and don't refreeze. The date on the pack assumes it's kept frozen.

Best defrosted overnight in the fridge, then use within 3 days and don't refreeze. Everything is fully cooked, so it just needs reheating. Each product page has full heating instructions.

Full ingredient and allergen information is listed on every product page. If anything is unclear, email us before ordering.

Email [email protected] as soon as possible and we'll amend or cancel anything that hasn't been dispatched. Because our products are perishable, we can't accept cancellations once an order is on its way.

Because our products are perishable, we can’t accept returns. If your order arrives damaged, incorrect, incomplete or warm, email [email protected] within 24 hours of delivery with your order number and photos. See our Delivery & Returns page for exactly what to include.